Frequently Asked Questions
— 0k67

For Pakistani users, the primary accepted document for KYC identity verification is a valid Computerised National Identity Card (CNIC). Alternatively, a current Pakistani passport is accepted. The document must clearly show your full name, date of birth and photograph. You may also be asked to complete a selfie or liveness check to confirm the document belongs to you, and to provide proof of address in some cases.

No. Each individual is permitted to hold only one registered account on 0k67. Creating duplicate accounts — whether to claim multiple welcome bonuses or for any other reason — is a direct breach of our Terms & Conditions. If duplicate accounts are identified, all associated accounts will be suspended, bonus funds will be voided, and any remaining balances may be withheld pending investigation.

You must be at least 18 years of age — or the higher minimum age required by the operator's licence jurisdiction — to register, deposit or place any bet on 0k67. This is a firm requirement enforced through CNIC-based age verification. Accounts where age cannot be confirmed are restricted from financial activity until verification is completed. Providing false information about your age is a serious breach of platform rules.

Click the "Forgot password?" link on the login page and enter the email address registered to your account. You will receive a password reset link to that address within a few minutes. If you do not see the email, check your spam or junk folder. Follow the link, create a new strong password and log in. If you continue to experience issues, contact our 24/7 live chat support team for assistance.

Minimum deposit amounts vary by payment method and are published in the cashier section of your account at the time of transaction. As an indicative reference for Pakistani users, common minimum deposits start from around PKR 500 to PKR 1,000 depending on the method used, though this can change. Always check the cashier for the current limits applicable to your selected payment option before initiating a transaction.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Once approved, processing typically takes between a few hours and several business days depending on the method. KYC must be fully verified before any withdrawal is released. The platform is not responsible for delays attributable to third-party payment processors or banking systems. Contact support if a withdrawal has been pending longer than the expected processing window.

No. All deposits must be made from a payment method registered in your own name. Third-party deposits — where someone else funds your account using their payment details — are strictly prohibited under our Terms & Conditions and anti-money laundering policy. If a third-party deposit is detected, the funds will be returned and the account may be suspended pending investigation. Withdrawals can only be made to a verified payment method belonging to the account holder.

PKR (Pakistani Rupee) figures may be displayed on 0k67 for contextual reference and to give Pakistani users an indicative understanding of amounts. However, the actual account base currency and the currency in which transactions are processed depend on your account settings and the platform's configuration. PKR displays may represent a live conversion. Always check your account currency settings and confirm any applicable conversion rate before making a deposit or withdrawal.

0k67's live casino section offers real-time games with professional dealers streamed directly to your device. Available titles typically include live blackjack, roulette, baccarat and various game show-style formats. Games are available around the clock, though specific tables may have scheduled opening hours. Minimum and maximum stake limits vary by table. Refer to each game's lobby for current limits and rules before joining a live session.

In-play betting allows you to place bets on a sporting event while it is in progress. Odds update in real time to reflect the current state of play. During key moments — such as a wicket falling in a cricket match or a goal in football — markets may be briefly suspended while odds are recalculated. Bets accepted before a suspension are valid. The platform is not liable for connection issues on your side that affect in-play bet placement timing.

Yes. The 0k67 platform is designed to be fully responsive and accessible on mobile devices — including Android and iOS smartphones — through a mobile web browser, without requiring a dedicated app download in all cases. Slot games, table games, live casino and sports betting markets are all available on mobile. For the best experience, use a modern browser with a stable internet connection, which is especially important for live casino and in-play sports markets.

Settlement of bets on abandoned or rain-affected cricket matches follows the specific rules published for each market on 0k67. Generally, if a match is abandoned before a result is officially possible under the relevant competition rules (e.g., before the minimum DLS-applicable overs are bowled in a T20), bets are voided and stakes returned. For PSL and ICC tournament fixtures, the competition's official result declaration determines settlement. Always check the market-specific rules before placing a bet.

A wagering requirement is the total amount you must bet before bonus funds — or winnings generated from bonus funds — become available to withdraw. For example, if you receive a PKR 5,000 bonus with a 30x wagering requirement, you must place a total of PKR 150,000 in eligible bets before that bonus converts to withdrawable funds. Different games contribute different percentages to the wagering total — slots may count 100% while table games count less. Specific contribution rates are listed in each promotion's terms.

Your real-money deposit balance is separate from your bonus balance. In most cases, you can withdraw your real-money funds at any time, provided KYC is complete. However, if you withdraw before completing wagering requirements, the associated bonus funds and any bonus-derived winnings that have not yet met the requirements will typically be forfeited. The exact behaviour depends on the specific promotion terms. Read the promotional terms carefully before making any withdrawal decision while a bonus is active.

Yes. Beyond the welcome bonus, 0k67 runs regular promotions for existing account holders — including reload bonuses on subsequent deposits, free bet offers tied to major cricket or football events like PSL finals or ICC knockout stages, cashback promotions and loyalty-based rewards. Promotions are typically time-limited and subject to specific eligibility criteria. Check the Promotions section of your account regularly and opt in to marketing communications to be notified of new offers.

Bonus abuse includes any attempt to exploit promotional offers in a way that goes beyond their intended purpose. Common examples include: registering multiple accounts to claim the same welcome bonus, using a second person's account details to get a fresh bonus, placing systematically low-risk or hedging bets designed to deplete wagering requirements while minimising actual risk, and exploiting an error in a promotion's configuration. Detected abuse leads to bonus forfeiture, account suspension and possible recovery of funds.

Self-exclusion is a tool that permanently closes your 0k67 account for a chosen period — minimum six months, with a permanent option available. Once activated, you cannot log in, deposit or place bets. You are also removed from all marketing communications immediately. To activate self-exclusion, go to Responsible Gambling in your account settings, or contact our live chat support team who will action your request immediately, without any persuasion to reconsider. Self-exclusion cannot be reversed during the chosen period.

Two-factor authentication (2FA) adds an extra layer of security by requiring a time-sensitive code in addition to your password when logging in. To enable 2FA on 0k67, go to Account Settings and select the Security section. Follow the steps to link an authenticator app (such as Google Authenticator or Microsoft Authenticator) to your account. Once set up, every login will require both your password and the current 6-digit code from your authenticator app. We strongly recommend enabling 2FA, especially if you access the platform from shared devices.

If you are concerned about your gambling, please reach out to our 24/7 live chat support team, who are trained to help you activate cooling-off periods or self-exclusion without judgment. In addition, GamCare and Gamblers Anonymous are internationally recognised organisations offering free information, advice and support for problem gambling — please search for them directly online to access their resources. In Pakistan, mental health professionals in major cities including Karachi, Lahore, Islamabad and Rawalpindi can also provide support.

A cooling-off period is a short-term, temporary pause on your account — available in 24-hour, 7-day or 30-day durations. During a cooling-off, you cannot deposit or place bets, but the account is not permanently closed and will reactivate automatically at the end of the period. Self-exclusion, by contrast, is a longer-term and more serious measure (minimum 6 months, up to permanent) that cannot be reversed during the exclusion period. Cooling-off is suitable for a planned break; self-exclusion is for players who need a firm, extended barrier to continued play.

Online gambling is subject to legal restrictions in Pakistan under the Prevention of Gambling Act 1977 and related legislation. 0k67 does not represent that its services are legally available to all Pakistani residents, and does not claim authorisation from the Government of Pakistan, the Pakistan Telecommunication Authority, the State Bank of Pakistan or any provincial authority. It is each user's sole responsibility to understand the laws applicable in their location and to comply with them. Nothing on this page or anywhere on 0k67 constitutes legal advice.